Privacy Policy
for Rio Grande Home Offers LLC
Effective Date: August 19, 2025
Rio Grande Home Offers LLC (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our messaging program and related services (collectively, the “Services”).
Information We Collect
We may collect the following types of information:
Personal Information You Provide
Name, address, email address, and phone number.
Information you submit through website forms, surveys, contests, or when contacting customer support.
Information you provide when signing up for our Messaging Service, including your phone number and consent preferences.
Messaging Data
SMS opt-in data, consent records, message history, and any content you send through the Messaging Service.
Automatically Collected Data
Cookies, device identifiers, IP addresses, and browsing data that help personalize and improve your experience.
How We Use Your Information
We use your information to:
Deliver and improve our Services, including the Messaging Service.
Identify you and respond to your questions, comments, or service requests.
Provide customer support and make service recommendations.
Customize and personalize your experience, such as sending reminders or relevant offers.
Maintain security, comply with legal obligations, and enforce agreements.
Sharing of Information
We do not sell or trade your personal information. We only share your information in the following circumstances:
Service Providers: With trusted vendors (such as Textgrid.com) who help deliver our Messaging Service and related business functions. These providers are obligated to safeguard your information.
Legal Compliance: To comply with applicable law, legal processes, or government requests, or to protect rights, privacy, safety, and property.
Aggregate Data: We may share non-identifiable, aggregated information for analytics, research, or reporting.
Important: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.
Your Choices and Controls
Access & Update: You may request access to or updates of your personal information by contacting us.
Opt-In Consent: By signing up for our Messaging Service, you consent to the collection and processing of your information as described in this Privacy Policy.
SMS Opt-Out: You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our text messages.
SMS Help: For assistance, reply HELP to any message you receive.
Data Security
We implement physical, technical, and administrative measures to protect your personal information against unauthorized access, disclosure, or loss. While we take reasonable steps to safeguard your data, no system is completely secure, and we cannot guarantee absolute protection.
Data Retention
We retain your information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
Children’s Privacy
Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for operational reasons. Updates will be posted on our website with the revised effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us:
📧 office@riograndehomeoffers.com